Last updated: 01 January 2026
This Privacy Policy explains how CARL International ("we", "us", "our") handles personal information when you use this website, submit an enquiry form, register for an account or engage us for study abroad counselling services. By using our website you agree to the practices described here.
1. Information We Collect
We only collect what is required to advise you accurately on courses, universities and visas.
- Contact details such as your name, mobile number, email address and city.
- Academic information including mark sheets, degrees, English test scores and CVs.
- Passport and identity documents where a visa or admission file requires them.
- Preferences such as preferred country, study level, target intake and budget range.
- Technical data such as browser type, device and pages visited, collected through standard cookies.
2. How We Use Your Information
- To evaluate your profile and suggest suitable courses and universities.
- To file applications with universities, colleges and pathway providers on your behalf.
- To assist with scholarship applications, education loans and visa documentation.
- To contact you by phone, email or messaging apps about your enquiry and application status.
- To send intake deadlines, scholarship alerts and event invitations, which you can opt out of at any time.
3. Consent And Legal Basis
We process your information on the basis of the consent you give when submitting a form, the contract we enter to provide counselling services, and our legitimate interest in operating and improving the website. You may withdraw consent at any time by writing to us.
We never charge a fee for your first counselling session, and we never ask for payment through unofficial links or personal accounts.
4. Sharing With Third Parties
Your information is shared only with parties that help deliver your application:
- Universities, colleges and pathway providers you choose to apply to.
- Visa authorities and embassy-appointed centres such as VFS Global.
- Banks, NBFCs and forex partners when you ask us to assist with loans or remittances.
- Insurance, accommodation and airport pickup providers you opt for.
- Service providers such as email, CRM and hosting vendors bound by confidentiality obligations.
We do not sell your personal information to any third party, and we do not share your data for unrelated marketing.
5. Cookies And Analytics
Our website uses cookies to remember your preferences and to understand which pages students find useful. You can block or delete cookies in your browser settings; some parts of the site may not work as intended if you do.
6. Data Security And Retention
- Documents are stored in access-controlled folders shared only with your assigned counsellor.
- We use secure connections and restricted logins for all internal systems.
- Application records are kept while your file is active and for a reasonable period afterwards for audit and legal requirements.
- You may request deletion of your data once your admission or visa process is complete.
7. Your Rights
- Ask what personal information we hold about you and request a copy.
- Ask us to correct inaccurate or incomplete details.
- Ask us to delete information we no longer have a reason to keep.
- Opt out of marketing messages while continuing to receive application updates.
8. Changes To This Policy
We may update this policy to reflect changes in law, technology or our services. The revised version will always be published on this page with a new "last updated" date.
For any privacy question or request, write to info@carlstudyabroad.com or call +255 765 105 070. Our office is at Victoria House, New Bagamoyo Road, Dar Es Salaam, Tanzania.
